03.09.2010
 

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Kompetenzzentrum IT Service Management

Download-Portal

IT Service Management und ITIL

In diesem Bereich unseres Downloadportal finden Sie:

  • Modellexamen "Managers Certificate" in IT Service Management
  • Musterprüfungen für das Foundation Certificate in IT Service Management

  • Musterprüfungen für The ITIL® v.3. Managers Bridge Examination

ITILv3-Poster

ITILV3Diagram_Tx.jpg

Foundation Certificate in IT Service Management

ITILF_Musterexamen.pdf

ITIL® v.3 Managers Bridge Examination

ManBridge_Sample_v31.pdf

ITIL® v. 3 Managers Bridge Examination:

ITSM Modellexamen "Pecunia - Internationales Geldinstitut"

Fallstudie_Pecunia.pdf

ITSM Modellexamen "ITG - Internationale Transportgesellschaft"

Fallstudie_ITG.pdf

 
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